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Shipping & Returns

House of Indigo Return & Exchange policy

House of Indigo are happy to offer an exchange or refund on all full priced items.

Please contact House of Indigo within 30 days of receiving your order. We will offer you a credit note, exchange or refund. Products must be un-used, un-washed and in original packaging. You must return the product at your own expense. If you decide to exchange your product we will also require a $15 delivery charge for the alternative product.

Faulty Products:

Please contact House of Indigo immediately. We will offer you a full refund or exchange on faulty goods.

For all Returns please contact us at House of Indigo - 0417 306 655 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

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